Student Complaints

Guiding Principles (Informal Process)

A student complaint is a College-related concern which a student perceives a situation to be unfair or a hindrance to the educational process. A complaint may also include discrimination on the basis of race, color, religion, national origin, sex, disability, age or sexual orientation.

The College District encourages students to discuss their concerns with the appropriate instructor or other campus administrator who has the authority to address the concerns. Concerns should be expressed as soon as possible to allow early resolution at the lowest possible administrative level. Informal resolution shall be encouraged but shall not extend any deadlines in this policy, except by mutual written consent.

Nature of Complaints

1. Complaint alleging sexual harassment, including sexual violence, is a form of sex discrimination and is therefore prohibited under Title IX.  Unwelcome sexual advances, requests for sexual favors, and other verbal, nonverbal or physical conduct of a sexual nature constitute sexual harassment. (See ACC Policy FFDA)  Please use this link to submit a Title IX complaint. Your complaint can also be submitted anonymously by checking the "Remain Anonymous" box. 
2. Complaint alleging bullying, discrimination or harassment based on race, color, sex, gender, national origin, disability, age or religion.  (See ACC Policy FFE, FFDA and FFDB)
3. Complaint concerning retaliation relating to discrimination and harassment.  (See ACC Policy FFDA and FFDB)
4. Complaint concerning disciplinary decisions.  (See ACC Policy FMA)
5. Complaint concerning a commissioned peace officer who is an employee of the College District.  (See ACC Policy CHA)
6. Complaint concerning grades.  Use the "Grade Appeal" form below. (See ACC Policy FLDB)
7. Complaint concerning the withdrawal of consent to remain on campus. (See ACC Policy GDA)
8. Other

• File a complaint (ACC Complaint Form)
• Submit an anonymous complaint
  In compliance with Texas SB 968, anonymous complaints are for sexual harassment, sexual assault, dating violence or stalking only.
• Submit a Grade Appeal
• Conduct Concerns Regarding Student(s).  Typically this form will be used by instructors and/or ACC staff to submit a conduct concern to the Vice President, Student Services.

Texas SB 968 requires the option to allow an individual to make an anonymous complaint regarding an allegation of sexual harassment, sexual assault, dating violence or stalking committed against or witnessed regardless of the location in which the alleged offense occurred.

After exhausting the Alvin Community College’s grievance/complaint process, current, former, and prospective students may initiate a complaint with THECB by sending the required forms either by electronic mail to StudentComplaints@thecb.state.tx.us or by mail to:

Texas Higher Education Coordinating Board
College Readiness and Success Division
P.O. Box 12788
Austin, Texas 78711-2788

Click the link to review Texas Administrative Code, (19 Administrative Code Chapter 1,Subchapter E).

The Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) publishes a Policy Statement on Complaint Procedures Against Its Accredited Institutions.  Students, employees or others may initiate a complaint on alleged violations of SACSCOC Principles of Accreditation, the Core Requirements, and policies or procedures, as well as address possible violations of an institution’s own policies and procedures, if related to the Principles.  Refer to the Policy Statement for details on this process.